1. Who we are
Sent By God Courier Hub (SBG Courier Hub) provides courier and delivery coordination from Kumasi, Ghana, for individuals and businesses. These terms cover our website, delivery bookings, tracking, business delivery arrangements and marketplace delivery services.
2. Booking and service availability
Provide accurate pickup and delivery addresses, contact numbers, parcel descriptions and handling instructions. A submitted request is subject to route availability, rider availability and confirmation by SBG. Quotes and tracking arrival times are estimates unless a specific commitment is agreed with our team.
Regular business deliveries may be covered by a separately agreed contract. Where that contract sets specific rates or service arrangements, those agreed terms apply to that business booking.
3. Prices and payments
Delivery prices are quoted in Ghana cedis (GH₵). Check the route, delivery option and quoted amount before confirming. If the parcel or route changes, any revised charge should be agreed before the additional service is provided.
Use the payment method confirmed for your booking. Marketplace checkout currently offers payment on delivery. Online rider wallet top-ups and online SBG dues payments are temporarily unavailable while payment-provider verification is pending; riders should contact the SBG office for cash arrangements. A provider logo is not confirmation that online payment is available.
4. Your responsibilities
- Pack parcels securely and disclose fragile, perishable or special-handling items before pickup.
- Make sure the sender and recipient are available and authorised to hand over or receive the parcel.
- Do not book unlawful, dangerous, stolen or prohibited items. SBG may decline an unsafe or unsuitable delivery.
- Keep account credentials private and report suspected unauthorised use to SBG.
5. Delivery, cancellations and refunds
Our Delivery Policy explains pickup, delivery attempts, tracking and parcel concerns. Our Cancellation & Refund Policy explains cancellation requests, service charges already incurred, and payment disputes. Contact SBG promptly if you need to change a confirmed booking.
6. Marketplace purchases
Marketplace items are listed by participating merchants. The merchant supplies the goods; SBG coordinates delivery. Product availability, substitutions, product concerns and returns need confirmation with the merchant and SBG. Contact us with your order number so we can direct and coordinate your request.
7. Service concerns and liability
Traffic, weather, recipient availability, inaccurate addresses and network interruptions can affect delivery and tracking. Report loss, damage, delay or incorrect handover with your order number and available evidence so SBG can investigate. Responsibility and any remedy are assessed using the facts, the agreed service terms and applicable Ghanaian law. Nothing in these terms removes rights or obligations that cannot legally be excluded.
8. Privacy and feedback
Our Privacy Policy describes how information is used for bookings, accounts, tracking and payments. Submit only feedback based on your own experience; do not include another person’s private information. Published feedback may be moderated for relevance, privacy and abusive content.
9. Changes and contact
These terms are governed by applicable Ghanaian law. Updates are dated on this page and apply to future use; they do not retrospectively change an agreed booking. For questions or a complaint, email sentbygodcourierhub@gmail.com or call 0538 097 518.